Your data protection is our commitment

Bhu Introduction

This Privacy Policy ("Policy") describes in detail our commitments and practices regarding the collection, processing, storage, and use of personal information of hbazi platform users ("you" or "user").

hbazi is committed to providing a safe, transparent, and reliable service for online gaming users in Bangladesh. By creating an account on our platform or using our services, you will be considered to have agreed to the terms of this Policy.

This Policy may be updated from time to time. For any significant changes, we will notify you through the platform. It is recommended that you check this page regularly for the latest version.

1 What Information We Collect

hbazi collects various types of information to provide you with a secure and personalised experience. The categories of information collected are described in detail below.

1.1 Identity Information

• Your full name and contact address
• Date of birth (for age verification purposes — services are provided only to those aged 21 or above)
• Email address and mobile number
• National ID or passport details (when needed to verify identity and age)

1.2 Financial Transaction Information

• bKash, Nagad, Rocket, and Upay mobile banking account numbers (for the purpose of completing transactions)
• Deposit and withdrawal history and amounts
• Transaction reference numbers and dates

1.3 Usage Information

• Date, time, and duration of logins to the platform
• Gaming activity and betting history
• Preferred game categories and usage patterns
• Device type, operating system, and browser version
• IP address and general location information

1.4 Communication Information

• Messages and complaint details submitted through our live chat or email
• History of interactions with the customer support team

2 How We Collect Information

hbazi collects information in the following ways:

2.1 Information Provided Directly

We collect information that you provide directly during account registration, deposit or withdrawal processes, and when contacting customer support.

2.2 Automatically Collected Information

While you use the platform, certain information about your device and browser is automatically collected through cookies, log files, and similar technologies.

2.3 Through Third Parties

Where necessary for identity verification or fraud prevention, a limited amount of information may be obtained from trusted third-party service providers. In such cases, the privacy policy of the relevant party will apply.

3 Purposes of Using Information

hbazi uses your personal information only for specific and legitimate purposes. The main purposes are listed below:

3.1 Service Operation and Delivery

• Account creation, verification, and maintenance
• Processing deposits, withdrawals, and transactions
• Providing gaming services and technical support
• Ensuring secure payments through bKash, Nagad, Rocket, and Upay

3.2 Security and Compliance

• Preventing fraud, money laundering, and unauthorised access
• Age verification — keeping services active only for those aged 21 or above
• Following responsible gaming guidelines
• Meeting applicable legal obligations

3.3 Improving User Experience

• Analysing service quality and performance
• Identifying and resolving technical issues
• Customising services according to user preferences

3.4 Communication and Support

• Responding through customer support channels
• Sending important service-related notifications
• Sending account security alerts

4 Information Sharing and Disclosure

hbazi does not sell your personal information to third parties. However, in certain circumstances a limited amount of information may be shared:

4.1 Trusted Service Providers

We work with selected third-party partners for payment processing, identity verification, and technical services. These partners are obligated to use information only for the specified purpose and are bound by strict confidentiality agreements.

4.2 Legal Obligations

We may be required to disclose information in response to a court order, a requirement of applicable law, or a lawful request from a government authority. In such cases we will provide only the minimum information necessary.

4.3 Business Transfers

In the event of a structural change, merger, or acquisition of the business, user information may be transferred to the new entity. Should this occur, we will notify you in advance.

4.4 Security and Fraud Prevention

A limited amount of information may be shared with relevant entities to protect the security of the platform and to prevent fraud, unlawful activity, or cyber threats.

5 Data Retention and Security

5.1 Retention Period

Your personal information is retained only for as long as necessary to fulfil the purpose for which it was collected. Even after an account is closed, certain information may be kept for a defined period where required by legal obligations, dispute resolution, or to ensure platform security.

5.2 Technical Security Measures

hbazi applies industry-standard technical security measures to protect your information:

• All data transmission is secured through SSL (Secure Socket Layer) encryption
• Information stored on servers is kept in encrypted form
• Regular security audits and vulnerability assessments are conducted
• Access control systems ensure that only authorised staff can access information
• Systems for detecting and preventing suspicious login attempts remain active

5.3 User Responsibilities

Alongside technical security measures, it is also important that you ensure the security of your own account. Use a strong password, do not share your login details with anyone, and if you notice any suspicious activity, notify our support team immediately.

6 Cookies and Tracking Technologies

The hbazi platform uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve your experience on the platform.

6.1 Essential Cookies

These cookies are necessary for core platform functionality, maintaining login sessions, and ensuring security. Disabling them may affect your ability to use the platform smoothly.

6.2 Functional Cookies

These cookies are used to remember your preferences, set your language, and provide a personalised experience.

6.3 Analytical Cookies

These cookies are used to analyse user behaviour and preferences in order to improve the quality of the platform's services. The information collected is analysed in anonymous and aggregated form.

You can control or disable cookies from your browser settings. However, disabling certain essential cookies may limit the functionality of the platform.

7 Your Rights

hbazi believes you should have full control over your personal information. To that end, we provide you with the following rights:

7.1 Right of Access

You may request at any time to know what information hbazi holds about you and how it is being used.

7.2 Right to Rectification

If there is any inaccuracy or incompleteness in your information, you may request that it be corrected. This can be done by going to your account profile or by contacting our support team.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, retention of some information may be necessary to meet legal obligations or for dispute resolution.

7.4 Right to Object to Processing

You may object to the processing of your information for specific purposes, particularly in the case of marketing communications.

7.5 Right to Portability

You have the right to request your own provided information in a structured, commonly usable format.

To exercise these rights, please contact our support team. We will endeavour to respond to all valid requests as quickly as possible.

8 Privacy of Minors

hbazi strictly provides services only to those aged 21 or above. We do not knowingly collect any personal information from minors.

An age verification process is completed at the time of account registration. If a person creates an account using false information and it is later established that they are under 21 years of age, their account will be closed immediately and the relevant information will be deleted.

If you have information that a minor is using our platform, please notify our support team immediately.

9 Third-Party Websites and Services

The hbazi platform may sometimes contain references to third-party services, such as payment provider services. These third parties have their own privacy policies which are outside our control.

When using payment platforms such as bKash, Nagad, Rocket, and Upay, you will be subject to their own privacy policies. We are not responsible for the data processing practices of these platforms.

10 Policy Changes and Updates

hbazi reserves the right to update this Privacy Policy as needed. This Policy may be revised due to service improvements, legal requirements, or business changes.

For any significant changes, we will post a notice on the platform and send a notification to your registered email. Continuing to use the platform after a change will be considered as your acceptance of the new policy.

The latest version will always be available on this page. It is recommended that you visit regularly to stay up to date.

11 Responsible Gaming and Data Protection

hbazi believes that responsible gaming and data protection complement each other. We analyse your gaming behaviour in order to identify any problematic patterns and provide support where needed.

This analysis is conducted solely for the purpose of player protection and under strict confidentiality. To learn more about responsible gaming, visit our Responsible Gaming page.